Privacy Policy Overview

Your privacy matters. This statement explains how we collect and use your information in line with Australian regulations. Please read this policy carefully for details.

What information we collect

We collect limited personal and usage information to provide our analytics services efficiently and securely.

• Contact details such as name, email address, and business phone number are collected when you reach out to us directly.
• Technical data like browser type, device information, and IP address may be logged for system safety.
• Usage metrics and analytics about how you interact with our platform support service improvements.
• Any information you voluntarily submit through forms or support queries helps us serve you effectively.

How we use your information

Information aids us in delivering accurate insights and managing support needs while upholding your privacy rights.

• To respond to enquiries and provide tailored analytics reporting per your request.
• To enhance our security practices and monitor service health.
• To refine our analytics tools based on platform usage patterns and engagement.
• To stay compliant with all relevant Australian privacy and data regulations.

Legal basis for use

We use your information only where lawfully permitted and in your best interest.

Processing occurs to perform requested services, comply with legal obligations, or with your specific consent. If you withdraw consent, processing is limited as required by law.

Sharing data

We never sell your data. Information may be shared in limited circumstances below:

• Service providers helping us operate our platform under strict confidentiality and compliance commitments.
• When legally required by regulators, authorities, or safety requests.
• With your consent, in cases like platform integration with third-party tools you authorise.

Data security

We maintain high standards of data security appropriate for sensitive analytics information. Measures include encryption, access control, and secure protocols, reviewed regularly to ensure compliance with Australian rules.

Your rights

You have rights regarding the information we hold about you.

• Request a summary or copy of personal information kept by us.
• Request the correction of inaccurate information.
• Request the erasure of your personal data within legal limits.
• Object to processing or ask us to restrict certain uses, as permitted by law.

Cookies

Cookies help us improve your website experience by storing useful technical information. You can choose to disable cookies in browser settings.

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Contact us

For questions about our privacy practices or your data rights, contact our team below.

Changes to this policy

We review this policy regularly. Changes will be published on this page with the latest update date for transparency.